8 weeks from order entry, 5 weeks from proof/order approval

1. First proof provided 1 week after order entry
2. Customers will have 48 hours to respond with revisions
3. SUGOI will provide revisions within 24 hours
4. Approval due, including revision process, 1 week after first proof

Timelines will increase for orders not approved within a timely manner.

The timeline does not begin until all order requirements, listed below, are met and the order is entered into the system.

1. Deposit (Visa/MasterCard, check or wire transfer)
2. Styles/Quantities (sizes)
3. Vector artwork

Without any one of the three requirements an order cannot be placed into the system.

1. A fit guide is available on the Sugoi website; however, fit kits can be sent out to ensure correct sizing.
2. Fit Kits will be sent via ground service at no charge. Expedited service will incur additional cost paid by customer.
3. A Credit Card (Visa or MasterCard) must be provided, but will only be charged if kits are not returned within 30 days.

50% deposit at order entry, balance Net 30 (OAC), or Visa, MC, check or wire transfer.

24 units per style for the first two styles on an order, 12 units for all additonal styles on the same order.

Single units are available - please call the Custom Sales team for details.

1. Style A = 24 unit minimums (Example: RS Jersey).
2. Style B = 24 unit minimums (Example: RS Pro Bib Short).
3. Style C = 12 unit minimums (Example: Evolution Vest).
4. Style D = 12 unit minimums (Example: Arm Warmer).

Yes

Combining styles allow customers to hit minimums or better pricing based on volume. The minimum for combinations is 12 units per style.

Examples:

12 Short Sleeve Jerseys + 12 Long Sleeve Jerseys = 24 unit pricing
12 Shorts + 12 Bib Shorts = 24 unit pricing
12 Jackets + 12 Vests= 24 unit pricing
38 Short sleeve jerseys + 12 Long sleeve jerseys = 50 unit pricing
75 Shorts + 25 Bib shorts = 100 unit pricing

Certain custom garments have similarities which enable them to share the same template. The styles listed below are grouped by allowable combinations:

Pulsar Jersey Combo
CJ01 Pulsar S/S Jersey
CJ01 Pulsar L/S Jersey

RS Jersey Combo
CJ04 RS S/S Jersey
CJ04 RS L/S Jersey

Evolution Jersey Combo
CJ41 Evolution L/S Jersey
CJ41 Evolution S/S Jersey
CJ41 Evolution S/L Jersey

FreeRide Jersey Combo
CJ93 FreeRide S/S Jersey
CJ93 FreeRide L/S Jersey

Skinsuit Tops Combo
CN02 S/S Skinsuit
CN02 L/S Skinsuit

RS Jacket and Vest Combo
CK08 RS Jacket
CV08 RS Vest

Pulsar Short and Bib Short Combo
CS11 Pulsar Short
CS41 Pulsar Bib Short

Leg and Knee Warmer Combo
CW02 Leg Warmer
CW03 Knee Warmer

Tech Tee Combo
CP04 Womens Tech Tee
CP06 Mens Tech Tee

Ready Tee Combo
CP09 Womens Ready Tee
CP05 Mens Ready Tee

Run Singlet Combo
CR01 Mens Run Singlet
CR02 Womens Run Singlet

Tri Tops Combo
CQ03 Fuel Tri Tank
CQ04 RS Tri Tank
CQ42 RS Tri Suit Top

Shorts Combo
CN97 RS Pro Skinsuit Short
CN98 RS Pro Skinsuit Short -With White Base
CQ92 RS Tri Suit Short
CS27 RS Pro Short
CS57 RS Pro Bib Short
CS28 RS Pro Short -With White Base
CS58 RS Pro Bib Short -With White Base
CS29 Evolution Pro Short
CS59 Evolution Pro Bib Short
CS82 RS Tri Short
CS83 Wrap Tri Short

• Cost depends on the total units ordered
• Price breaks are 1, 12, 24, 50, 100, 200, 500, 1000+
• 1 Price = 199 Units
• Orders over 200 units, price based on colour.

Refer to our price list or contact the Custom Sales team for pricing.

Changes in quantities can be accommodated as long as the final proof has not yet been approved. Once final proofs and order confirmation are signed for approval and your order has gone into production changes can no longer be made to the order.

Reorder Policy: You can reorder within 6 months of receiving original order with no changes to styles or artwork.

Minimums for reorders are 12 units per style.

Examples:

1. Original order of 200 units @ 200 unit pricing
2. Reorder of 24 units will receive 200 unit pricing
3. Reorder pricing is based on gross unit amount.
4. Promotional discounts (e.x. Interbike special) do not carry over on reorders.

Product will be covered for one year from proof of purchase date for manufacturing defects.

Please be aware of the following claims that are not subject to warranty:

Damage caused by general wear against abrasive surfaces, such as Velcro, bag strapping, rough seams, or a rip on one's saddle Rips, burns, tears, and damages due to accident, improper care, mis-use or the natural breakdown of colors and materials over time.

Colour Disclaimer:

The colour on-screen may vary from the finished product. To confirm the colour please refer to the Pantone number provided for reference. Due to the nature of the screen printing process, colours in final print may not necessarily match the Pantone reference.

Liability Disclaimer:

Submission of graphics, logos or trademarks is considered full acknowledgement of usage rights granted. In case of doubt, Sugoi retains the right to reject these materials without recourse or further consideration.

The artwork is applied to the fabric through a specialized process called sublimation. During the sublimation process the design is transferred from printed paper to white fabric whereas a substance is converted from a solid state directly to vapor by heat, and allowed to solidify again. The ink is forced into the fibers while still making it permanent and permeable, allowing moisture to continue to move through the fabric, as opposed to printing on the surface of the fabric, such as a screen print, which blocks the fabrics pores.

Vector Art
Vector art is required in your artwork for logos, text and flat graphics in order to ensure smooth edges in print. Most sponsors can provide their logos in vector format. Art charges may apply depending on the complexity of your logo or design that is not provided in Vector. Please contact your Custom Sales team representative for more information.

Raster/Bitmap Art
Raster art, also referred to as bitmap, should only be used to achieve texture or photographic effects. In order to ensure quality reproduction, your raster/bitmap images must be in CMYK, with a minimum resolution of 150 pixels per inch at actual client template size. PSD (Photoshop document), TIFF and EPS formats are preferred. Web-based file formats such as GIF and JPG are generally low in quality, rendering them unusable for print.

Tips on Resizing a Raster Image in Photoshop
Resizing an image within Illustrator will compromise its resolution and final print quality, as well as overtax the output device that processes the file for printing. Resize a raster image in Photoshop before importing it into Illustrator in order to maintain a scale of 1/1.

Importing a Raster Image (The Source File) Into Illustrator
Importing a raster image into Illustrator (without embedding it) makes it easy to edit its source file which allows the SUGOI art team to have more control over the quality of the image. Embedding a raster image in Illustrator should be avoided because it can drastically increase the file size as well as make it more difficult to control color.

What is a Source File?
A source file is the original raster image which is first prepared in Photoshop and then imported into Illustrator using the Place command from the File menu. The source file is automatically Linked to Illustrator whereas it is only previewed by Illustrator, but not embedded (made permanent). The imported image in the Illustrator file cannot be printed without its source file.

Be sure to send the source files along with the completed client art template when submitting your artwork.

What is Vector Art?
Vector art, usually created in a drawing program such as Adobe Illustrator or Corel Draw, is a framework of paths comprised of floating anchor points set at specific coordinates on a page, connected by segments. Vector paths can easily be repositioned as well as their color changed with a click of the mouse.

Note: Placing a raster/bitmap image file into Illustrator does not make it vector art.

What is Raster/Bitmap Art?
Bitmap, termed for a “map of bits”, is a rectangular grid made up of little squares called pixels or samples. A raster image, typically created or scanned and edited in Adobe Photoshop, is resolution-dependant whereas the quality is affected by the size and quantity of the pixels. The resolution is calculated according to the number of pixels within a square inch. The higher the resolution, the better the quality of the image and the more detail it will contain.

Note: The quality of an image cannot be improved upon by increasing its resolution because the bits of information required to fill in the finer details are missing.

From client art placement, 3D on-line proofing, to print production, the same template you downloaded is used throughout the production process.

Downloadable File Formats
For your convenience, the client template is available in three file formats; AI9, CS3 and PDF. Use the AI9 client template if you are using previous versions of Adobe Illustrator or graphics programs other than Adobe Illustrator. If you are using a different graphics program to drop your artwork onto the template, please export a copy of the file as Adobe Illustrator or eps before re-submitting your file to us.

Backwards Compatibility
The SUGOI art team currently uses Illustrator CS3 to process your artwork files. Submitted art files prepared in CS4 will be back-saved to CS3 which may compromise any artwork created using new features not present in CS3.

The fastest way to get your artwork to us is to drop it onto one of our templates and upload it to the custom website, where you can also view it on a 3-dimensional model. Other options for submitting your artwork is by e-mail, or send it on CD/DVD.

Be sure to also download the 2010 Custom Art Instructions.pdf document which contains guidelines on how to use our templates.

A step-by-step art instructions document, 2010 Custom Art Instructions.pdf, was created to help guide you through the artwork process. Following these instructions will speed the production of your order. This document is available for download where you find the templates on the custom website.

Below are a few tips from the Art Instructions document:

File Formats
For your convenience, the client template is available in three file formats; AI9, CS3 and PDF. Use the AI9 client template if you are using previous versions of Adobe Illustrator or graphics programs other than Adobe Illustrator. If you are using a different graphics program to drop your artwork onto the template, please export a copy of the file as Adobe Illustrator or eps before re-submitting your file to us.

Printable Panels
The first thing you see upon opening the client template is a series of light blue objects which represent the garment’s customizeable panels. Position your artwork over these art panels, paint them a solid color or use them to mask background artwork. Either method is acceptable provided the graphic elements do not overlap the adjacent art panels. Please refrain from moving or re-sizing these art panels in order to maintain consistency between the print production and on-line 3D model preview.

Layers
Objects in the client template are organized in the Layers palette in order to serve the different stages of the proofing and production processes. Your artwork goes into the unlocked Artwork layer.The 3D Overlay, the SUGOI Logos, the Art Placement Guides and the Registration Marks layers must all remain locked in order to prevent the template elements from getting mixed in with your artwork.

The 3D Overlay Layer
The 3D Overlay layer, located at the top of the Layers palette list, is for the purpose of previewing your artwork on the custom website’s online 3D model. The elements in this layer shows the custom garment’s style detailing such as stitching, zippers, non-sublimated panels, seam binding and seam lines. The 3D Overlay layer specifies ‘No Art in This Layer’ and is locked in order to preserve its integrity. Please do not add art, move, unlock, edit or delete it.

Art Placement Guides
One set of artwork is used to print a garment’s full XS to 2XL size range. The Art Placement Guides are there to help you position your artwork in each art panel. Fill the art panel to the edges with background art. Foreground art such as logos and type, which must appear on every size of the garment, should be positioned within the XS Logo Safe Zones.

Art Placement Around a Zipper
Your artwork may be compromised depending upon the garment’s zipper style. Artwork positioned near or crossing an invisible zipper remains intact while art work positioned near or crossing an exposed zipper will be partially hidden.

Logo Alignment and Orientation
Position a logo inside the XS Logo Safe Zone and align it using the Logo Line and Center Line guides. The Logo Orientation arrow indicates the direction a logo should read.

SUGOI Branding
There are typically two SUGOI logos per garment, one on the front and another on the back, following the SUGOI brand standards guideline. Please do not move or re-size them.

Fonts
Text must be “outlined” or converted to vector art prior to submission. Please do not send fonts or artwork files requiring fonts.

Backwards Compatibility
The SUGOI art team currently uses Illustrator CS3 to process your artwork files. Submitted art files prepared in CS4 will be back-saved to CS3 which may compromise any artwork created using new features not present in CS3.

Minimum Line Weight
Due to the limitations in the printing process, graphics thinner than 2pts and text smaller than 1/8 inch may be distorted or fail to print altogether. SUGOI artists reserve the right to modify submitted artwork in order to conform to production requirements.

Use of Black
A sublimated black panel may no necessarily match dyed fabric black such as on a short base. It is preferable to design sublimated panels in a contrasting color.

White Panels
Be mindful of transparency which occurs when white fabric is wet. Avoid designing artwork with large white areas on apparel such as shorts, tri-wear and swimwear.

Red Fades
Red is the only color that fades to an undesirable pink color at it’s lightest printable %.

Fade Drop-Off
Although the digital press can produce a fine fade, it is unable to print down to 0%. The lightest it can print is 10%, which we termed as drop-off.

Artwork Crossing the Back Pocket Opening
Try to keep pertinent logos and graphics within the specified logo safe zones on or above the back pockets, in order to prevent them from being cut or distorted by the pocket openings.

Paint your artwork using the color swatches provided in the client template document’s Swatches palette. These color swatches are specifically calibrated to match our print standards. Applying them to your artwork will speed up the production process.

Note: Color on screen may vary from the finished product. Due to the physical differences between monitor display, offset (on paper) and digital sublimation (on fabric), colors in the final print may not necessarily match. However, a fabric color chart is available upon request. Please note that a 5-10% shift in color is normal from year to year.

At SUGOI we strive to keep your costs to a minimum. However, charges may apply depending on the complexity of your logo or design that is not provided in Vector. Please contact your Custom Sales team representative for more information.